How to Develop a World Class Customer Service Plan

Description

Apex Location:

This is a free event every 1st and 3rd Tuesday at 11:30am at Rock Harbor Grill,  121 North Salem Street, Apex, NC. There is plenty of free parking across from the police station. Lunch will be ordered off the menu.

December 3rd Topic:  "How to Develop a World Class Customer Service Plan:  Turing Customers into Raving Fans”

     How can I stand out from other businesses in my area? How do I keep my business at the front of my customer’s mind? How do I turn customers into raving fans of my business?  These questions and others will be answered in this powerfully engaging, highly interactive, presentation on building  a World Class Customer Service Plan by using the classic childhood favorite “Green Eggs and Ham” by Dr. Seuss.  Charles will reveal how to make every customer visit memorable, the three key elements of World Class customer service and five inexpensive customer service tools that will turn customers into raving fans of your business.

Bio

 Mr. Charles W. Johnson, was born and raised in a military home with strong moral beliefs.  Being the son of a retired Sergeant Major and an Apostolic Pastor, it was instilled in him at an early age to strive for excellence without excuse.  As he was motivated in his life, he developed a passion to motivate others.  Raised in the small rural town of Lumberton, NC, he excelled academically, athletically, and socially.  After attaining numerous awards for leadership both in the classroom and on the athletic field, he used these traits in the corporate world.  Charles attended Winston-Salem State University until his passion for leading led him to opportunities that would take him to new heights.

His professional career began as Sr. Vice-President of Marketing & Promotions for Danbla Records, an independent recording company in Maple Wood, NJ.  There he exposed the company and its artists to a national audience with an appearance on one of the national iconic television shows “The Jay Leno Show” and to international audiences with a concert tour of Italy.

While developing nationwide relationships with retail music stores, radio and television stations, he took the plunge to create his own production and management company, Churchboy Music which is still functioning today.

The leadership skills that he has developed throughout his life have led him to speak to literally thousands of people of various backgrounds.  He has inspired them through his weekly inspirational teachings at his church, various local and national news and magazine articles where he has been a featured writer, a weekly “Encouraging Word” video message to subscribers, “The No Limit” internet radio show”, his e-newsletter called “Keep it Green”, the “Motivational Monday” conference call as well as daily posts on Twitter, Facebook and Linkedin social networks.  Also, Charles is the author of the much loved book entitled “I Am Sam” Ten Keys to Success from Green Eggs & Ham.  This book is based on his self-discovery from the childhood classic “Green Eggs and Ham” by Dr. Seuss.

Charles has recently launched his newest company, Mountain Movers, Inc. which offers coaching, seminars and public speaking for the next generation of passionate leaders, entrepreneurs and executives.

Forwarding his life mission is to be the coach, cheerleader and inspiration for people around the world helping them become the absolute best person they can be.  Charles has been married for 21 years to lovely Pamela Lane Johnson, he has two talented sons and two beautiful granddaughters. He always ends his time with those that he speaks to with this mantra of motivation “Keep it Green”

RSVP for this event http://www.eventbrite.com/e/how-to-develop-a-world-class-customer-service-plan-customers-to-fans-tickets-8418697551