Customer Service Representative - Outbound Satisfaction Calls

MAYNOR SERVICE COMPANY
 
Customer Service Representative – Outbound Satisfaction Calls
Are you a “people” person who loves creating positive experiences over the phone? We’re looking for a Customer Service Representative to join our team and play a key role in ensuring our customers are satisfied with the services we provide.
Position Type: Full-Time
Location: Apex, NC
Compensation: Competitive hourly rate  $19+/hour + great benefits
Schedule: Monday–Friday, 8-5 with 60 minutes for lunch
What You’ll Do:

• Make outbound calls to recent customers to check in on their experience
• Ask a series of brief questions to gauge satisfaction and gather feedback
• Document responses and flag any issues that need follow-up
• Represent our brand with professionalism, positivity, and care

• Excellent verbal communication and active listening skills
• Comfortable speaking on the phone for extended periods
• Friendly, empathetic, and customer-focused attitude
• Previous customer service or call center experience a plus, but not required
• Ability to work independently and meet call goals

• Supportive team culture
• Paid training and development opportunities
• Full time benefits, paid vacation, health insurance, 401K, 8 paid holidays
• Room to grow within a stable and respected, customer focused company
• Make a real impact by helping improve our customer experience