How to Build Rapport

Date and Time

Tuesday Nov 3, 2015
11:30 AM - 1:00 PM EST

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Description

SBR-2015-Apex-November

Art of Building Rapport — Deconstructed for Small Business
RAPPORT [ra-pawr, -pohr, ruh-] noun

Relation; connection, especially harmonious or sympathetic relation;
Establishing close rapport with your clients.

Rapport is one of those words small business owners know and have experienced, yet it has numerous aspects that when purposely used together, lead you to rapid business success.

During this session you will learn:

Listening strategies that will significantly increase your connection with the speaker
How to pace both your body and voice to build rapport
Specific words/phrases proven to facilitate connection
How to look for "anchors" in people's language that point towards what's most important to them
Ways to maintain rapport when dealing with difficult conversations
Clear steps you can take to work on your rapport building skills

Speaker Bio: Benjamin Quinn

MBA*Certified Business Coach
FarmBlue Ventures

O: 919.321.1321
F: 800.645.0126
www.farmblue.com
benquinn@farmblue.com

Ben Quinn, of FarmBlue Ventures, is a certified business coach who helpsorganizations increase their profitability, hire and retain excellent employees, and systematize their operations. As an entrepreneur and Advisor, he has helped launched and grown over 85 not-for-profit and for-profit organizations since 1999. Ben has delivered customized training programs to students and staff at UNC, Duke, NC A&T, The Danville Regional Foundation, The Harvest Foundation and numerous other organizations. Ben Quinn is a graduate of Stanford University, with an MBA from the Duke University Fuqua School of Business.

Time: November 3, 2015 at 11:30 AM- 1:00 PM
Location: Tyler's Taproom, 1483 Beaver Creek Commons, Apex, NC 27502

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