Business Development & Office Manager

🚨 We’re Hiring: Business Development & Operations Manager 🚨
📍 Apex Chamber of Commerce | Downtown Apex, NC
Are you energized by building business relationships, closing deals, and making an impact in your community? The Apex Chamber of Commerce is hiring a full-time Business Development & Operations Manager—a dynamic, community-facing leadership role that blends strategic membership growth with internal team support.
🔍 What you’ll do:
✔️ Lead the charge to grow our membership base through prospecting, networking, and outreach
✔️ Build strong relationships with local business leaders and convert connections into engaged Chamber members
✔️ Drive revenue by promoting sponsorships, advertising, and event involvement
✔️ Support and supervise a team of part-time staff 
✔️ Help manage internal operations, budgeting, and logistics to keep things running smoothly
This role is perfect for a goal-oriented professional who thrives on connecting people, organizing details, and strengthening teams. You'll spend ~75% of your time on business development and ~25% leading operations and team coordination. We offer a collaborative environment, meaningful work, and visibility in one of the fastest-growing towns in North Carolina.

Business Development and Operations Manager
Full-Time, Salaried (exempt)
$50,000
 
Reports to: Executive Director
Direct Reports: Staff members of the Chamber
Job Location: Office location in downtown Apex, NC
 
The Apex Chamber of Commerce is seeking a self-motivated and relationship-driven professional to join our team.  In this leadership role, you will spend approximately 75% of your time growing the Chamber’s membership base and revenue through strategic business development. The remaining 25% will be spent overseeing part-time staff and ensuring internal operations run smoothly.
 
We’re looking for someone with strong interpersonal and organizational skills—someone who brings positive energy, thrives on building relationships, and understands how to “connect the dots” to help people and businesses succeed.
 
Membership & Business Development Key Responsibilities (75% of time)

1. Develop and execute a year‑round recruitment and retention plan that meets or exceeds annual membership‑growth goals.
2. Identify prospects through market research, referrals, and participation in community events; manage the pipeline in the Chamber customer relationship management platform (ChamberMaster).
3. Conduct discovery meetings and close sales for memberships, sponsorships, and advertising packages that align with Chamber value‑add (directory listings, events, advocacy, and marketing benefits).
4. Collaborate with the Ambassador team to onboard new members, retain existing members, and increase engagement at all functions.
5. Track and analyze membership key performance indicators (KPIs); prepare monthly growth and revenue reports for the Executive Director and Board.
6. Other duties as assigned.

Operations & Staff Supervision (25% of time)

1. Directly supervise the Chamber staff (currently 3 part‑time staff members—Event and Communication Specialist, Volunteer Relationship Coordinator, and Administrative Assistant), providing coaching, scheduling, and regular performance feedback to ensure a collaborative, high‑service work environment.
2. Coordinate office workflow, member inquiries, financial processes and event scheduling in partnership with the Executive Director.
3. Assist with budgeting, vendor management, and resource planning.
4. Review financial reports related to events; recommend strategies to maximize impact and efficiency.
5. Collaborate with the Executive Director on trends, member feedback, and community insights to continuously improve programming and member value.
6. Other duties as assigned.

Required Qualifications

1. Sales & Relationship‑Building Expertise – 3+ years in B2B sales, fundraising, or membership development with a strong track record of measurable results.
2. Supervisory & Operations Experience – Proven ability to manage small teams and coordinate office or program operations.
3. Communication & Presentation Skills – Confident engaging with diverse audiences and representing the Chamber in both formal and casual settings.
4. Tech Proficiency – Comfortable using customer relationship management platforms (ChamberMaster), MS Office/Google Workspace, and email/marketing tools.
5. Community Knowledge: Familiarity with (or eagerness to learn) the Apex/Triangle business and civic landscape.
6. Education: Bachelor’s degree in business, marketing, communications, or equivalent experience preferred.
7. Nonprofit/Event Experience: Experience working in nonprofit, volunteer, or event-driven environments.
8. Flexible Availability: Ability to be available to attend functions and programs before, during and after regular office hours.

Key Competencies

1. Entrepreneurial mindset with strong goal orientation.
2. High emotional intelligence and people skills; able to work with varied personalities.
3. Organizational agility—balances multiple priorities and deadlines.
4. Collaborative leadership style aligned with the Chamber’s “Building. Connecting. Inspiring.” ethos and positive work culture.
5. Excellent customer service touch with the ability to build and strengthen relationships in the community.
6. Strong interpersonal and organizational skills.

Compensation, Benefits and Other Info

1. $50,000 salary
2. Full-time position with benefits (health, vision, dental, short-term/long-term disability, life insurance, and PTO).
3. Retirement plan with a contribution match (3%).
4. Work from office location, with travel throughout the greater Apex region to meet in-person with members and prospective members.

To apply, send a cover letter and resume to David Bohm at david@apexchamber.com explaining specifically how your experience makes you the best candidate for this position.